News tagged with Engagement

Enhancing Consumer Engagement

The new Aged Care Quality Standards, which came into effect on 1 July 2019, place a much greater focus on the individual consumer, their family and support network. This means that how aged care service providers engage with consumers is under the microscope, and providers will need to find new ways of creating partnerships with consumers, their families, and communities.

In 2018, COTA Queensland was commissioned by The Australian Aged Care Quality Agency (which have now become part of the … Read the rest

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Your Voice Matters

 

When we create communities with older people at the center, we create liveable communities for everyone. We need to build communities that support people to age well, and the community has to be involved in leading that change. No one knows their community better than the folk who live in it.

Too often we have heard that people feel invisible and they’re not being seen or heard. COTA Queensland staff have been traveling around the state hosting a series of … Read the rest

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The evolution of engagement… What will consumer engagement look like in the future?

Since its inception in 2008, Health Consumers Queensland has seen, and supported an increase in the skills and confidence of health organisations, consumers and carers across the state as they embrace and embed consumer and community engagement into their everyday practice. This acceleration has been particularly evident in recent years, with consumer engagement evolving more systemically into meaningful partnering that is making significant changes to the way services are designed, delivered and evaluated in health organisations across Queensland.

Good consumer … Read the rest

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