The new Aged Care Quality Standards, which came into effect on 1 July 2019, place a much greater focus on the individual consumer, their family and support network. In fact, the consumer is at the center of the new quality standards.
This means that how aged care service providers engage with consumers is under the microscope, and providers will need to find new ways of creating partnerships with consumers, their families, and communities. This is vital to not only providing the best possible care and services, but also to meeting the quality standards.
On this page you will find free resources that have been developed from our Enhancing Consumer Engagement workshops. Each resource includes an activity to help you think through how you are currently engaging with consumers and how you can improve practice.
You may like to complete each of these activities on your own, or you might like to use them as group activities in your service, for example in a staff meeting or staff training workshop.
These activities are designed to walk you through a learning process to understand how consumer engagement relates to the Aged Care Quality Standards, think through what you can change to help your service respond, and plan the change. Each file provides an activity that you can complete one at a time at your own pace, or all at once.
There are lots of great resources about engagement available from different sources, and we encourage you to explore what is available to support your practice development. The resources provided on this page are short activities designed to help spark critical thinking and support the process of learning about consumer engagement.
We worked with Carrie Hayter Consulting to develop the workshop content that has been used in these resources. The workshops were commissioned by the Aged Care Quality Agency, which is now known as the Aged Care Quality and Safety Commission.
Click through the pages below to find out why we need to talk about consumer engagement by completing 6 activities.