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Reforms to Human Services Inquiry Report

This report was sent to Government on 27 October 2017 and publicly released on 26 March 2018.

The Commission has made recommendations on how to apply increased competition, contestability and informed user choice to the human services that were identified in the first stage study report to improve outcomes for users, and the community as a whole.

This inquiry is about finding ways to put the people who use human services at the heart of service provision. This matters because everyone will use human services in their lifetime and change is needed to enable people to have a stronger voice in shaping the services they receive, and who provides them.

In the study report for this inquiry, the Commission identified six services for which the
introduction of greater user choice, competition and contestability would improve outcomes for the people who receive them. These services are: end-of-life care services; social housing; family and community services; services in remote Indigenous communities; patient choice over referred health services; and public dental services.

This final inquiry report sets out tailored reforms for those six services. There is no one-size-fits-all competition solution.

Read the report here

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