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The evolution of engagement… What will consumer engagement look like in the future?

Since its inception in 2008, Health Consumers Queensland has seen, and supported an increase in the skills and confidence of health organisations, consumers and carers across the state as they embrace and embed consumer and community engagement into their everyday practice. This acceleration has been particularly evident in recent years, with consumer engagement evolving more systemically into meaningful partnering that is making significant changes to the way services are designed, delivered and evaluated in health organisations across Queensland.

Good consumer engagement is best cultivated with patience, trust and respect, helping the right partnership to bloom and create the best possible healthcare system for all. With the implementation in early 2019 of Version 2 of the Australian Commission on Safety and Quality National Standards likely to spur on another growth period for consumer engagement, HCQ’s 2018 Annual Forum will be an important opportunity to be part of the conversation about meaningful partnering, and how we can all play a part in driving the evolution of consumer engagement.

The forum will be held on Thursday 14 and Friday 15 June 2018 at Royal International Convention Centre, 600 Gregory Terrace Bowen Hills, Brisbane. You can find more information at 

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