News tagged with Aged Care Reforms

ACCC Consumer Directed Aged Care survey


The Australian Competition and Consumer Commission (ACCC) is currently leading a national initiative of Commonwealth, state and territory consumer protection regulators to develop educational resources to assist older consumers and their support networks understand their consumer rights and options when choosing to interact with providers of goods and services in the aged care sector.

The ACCC would also like to assist providers in the Consumer Directed Care sector by developing resources to assist businesses to understand their obligations under the … Read the rest



Opportunity to participate in the NSAF Review survey

The department is reviewing the National Screening and Assessment Form (NSAF) in response to feedback from the sector. This is a high priority to support a more effective and streamlined assessment process.


The National Screening and Assessment Form (NSAF) was implemented in My Aged Care in 2015 to support the collection of information during:

  • Screening (conducted over-the-phone by the My Aged Care contact centre)
  • Home Support Assessment (conducted face-to-face by the My Aged Care Regional Assessment Service)
  • Comprehensive Assessment
Read the rest ...


My Aged Care evaluation findings


The department conducted a second wave of research in late 2016 – early 2017 to evaluate the implementation of My Aged Care amongst consumers, assessors, service providers and other key stakeholder groups.

The objectives were to evaluate experiences and perceptions of the aged care system and My Aged Care since the first wave of research in early 2016.

Key findings

Care recipients and carers continue to report high levels of satisfaction in many areas, including:

  • screening outcomes
  • face-to-face assessment
Read the rest ...


Public consultation – redesign of dementia consumer supports

In January 2016, the Australian Government announced it would work with stakeholders to develop an improved range of consumer supports for people living with dementia, their families and carers.

Following discussions and feedback from the 2016 Ministerial Dementia Forum, the Department of Health has developed a proposed suite of redesigned dementia consumer supports.

A consultation paper has been developed to explore and seek stakeholder feedback on the proposed suite of supports.

The consultation opened on Wednesday 4 October 2017 and … Read the rest



Legislated Review of Aged Care 2017 – final report now available  

On 14 September 2017, the Hon Ken Wyatt AO MP tabled the report of the Legislated Review of Aged Care 2017 (the Review).

The Review, led by Mr David Tune AO PSM, examines the impact and effectiveness of the changes implemented under the Living Longer Living Better reform package announced in 2012. It makes 38 recommendations for future reform to the aged care system.

View the media release on the Minister’s website and the report on the department’s website.… Read the rest



Home Care Packages data report and wait times

Minister Wyatt has released the first Home Care Packages data report on operations since the reforms to home care began on 27 February 2017 through to 30 June 2017.

The report presents data across four key categories:

  • eligibility and assessment of home care consumers
  • the national prioritisation process (including the number of packages assigned and the number of people on the national queue)
  • service delivery (demand and supply for home care across aged care planning regions)
  • provider behaviour on maximum
Read the rest ...


How long you may need to wait for a home care package

To support consumer choice expected wait times for home care are now publicly available through My Aged Care. The expected wait time will be based on how long a consumer has been waiting for care, as well as their relative needs and circumstances identified through their ACAT assessment.

If you have been approved for a home care package, you can find out how long your wait is likely to be:

  • log in to your client record using MyGov
  • call
Read the rest ...


Win An IPad in COTA Australia Survey

Win An IPad By Completing Consumer Survey about Self-Management of Home Care Packages


As part of our Increasing Self-management in Home Care Project, COTA Australia is interested in hearing from older Australians about:

  1. What you know about self-management in home care packages,
  2. The interest in increasing the options for more choice and control of home care packages,
  3. The information or support needed to self-manage care and services, and
  4. The interest
Read the rest ...


Consultation on the new National LGBTI Aged Care Action Plan – Brisbane

The National LGBTI Health Alliance is holding a consultation to develop the new National LGBTI Aged Care Action Plan.

 This consultation is open to all LGBTI elders and their chosen families, networks, carers and supporters as well as aged care providers and other organisations who want to help shape what LGBTI inclusive aged care looks like.

Date: 13 October 2017
Venue: QuAC, Training Room, 30 Helen Street, Teneriffe QLD 4005
Time: 9.30am – 1pm (Please arrive between … Read the rest



My Aged Care translated resources

A range of resources about how to get started with My Aged Care are available in up to 18 languages. The resources provide information for older people, their families and carers.
You can view or download the following translated materials from the My Aged Care website:

  • fact sheets
  • brochures
  • print advertisements
  • radio advertisements

View the translated resources

Read the rest