News tagged with Aged Care Reforms

On the queue for home care?

As part of the recent My Aged Care system changes, the Federal Government will start sending ‘readiness’ letters to people who are waiting on the national queue for a Home Care Package.  This letter is targeted at those people who have been assessed by the Aged Care Assessment Team (ACAT) as eligible to receive a home care package, but are waiting for a Home Care Package to become available.

Readiness letters will be sent out around three months before a … Read the rest

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Caring for Indigenous Australians in residential aged care

The Australian Government Department of Health has engaged the Aged Care Channel to develop an educational program about Aboriginal and Torres Strait Islander People receiving aged care services.

The program uses storytelling and interviews to explain how to:

  • recognise and respond to cultural needs
  • provide culturally appropriate support.

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Culturally and Linguistically Diverse action plan

Have your say!

The Aged Care Sector Committee Diversity Sub-group is developing an action plan to address the specific barriers and challenges faced by older people from Culturally and Linguistically Diverse groups when accessing aged care.

The action plan will sit under the Aged Care Diversity Framework, launched by the Hon Ken Wyatt, Minister for Aged Care and Minister for Indigenous Health, in December last year.

To inform the action plan, the Federation of Ethnic Communities’ Council of Australia … Read the rest

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New Aged Care Diversity Framework

The Minister for Aged Care, the Hon Ken Wyatt AM, MP, has launched the Aged Care Diversity Framework.

The Framework will help the aged care sector ensure that older people receive aged care services appropriate to their diverse needs.

Under the Framework, three action plans are being developed to address the specific barriers and challenges faced by:

  • Aboriginal and Torres Strait Islander people
  • culturally and linguistically diverse communities
  • people who identify as Lesbian, Gay, Bisexual, Transgender or Intersex (LGBTI).
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Specialist Dementia Care Units

 

In 2016, the Australian Government announced it would establish Specialist Dementia Care Units (SDCUs) to support people who experience very severe behavioural and psychological symptoms of dementia (BPSD). The department welcomes your feedback on the proposed high-level design of SDCUs. A detailed consultation paper has been published. The consultation period will close on 21 January 2018. For more information and to participate, please visit the Department of Health’s Consultation Hub.

 

 

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Measuring Quality And Consumer Choice In Aged Care: Focus Group, Consumers and CarersDecember 7 -

COTA erm project to improve their understanding of measuring service quality and consumer choice in aged care.

COTA Australia has been a leading proponent of the need for consumers to have easily understood information about the quality of aged care services which they can use when selecting an aged care service. This project will strengthen understanding of the views of consumers (including older people, their family, friends and other supporters) and providers via separate online surveys and consumer and provider … Read the rest

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Measuring Quality And Consumer Choice In Aged Care: Focus Group, Providers and StaffDecember 7 -

COTA Australia is conducting a short-term project to improve their understanding of measuring service quality and consumer choice in aged care.

COTA Australia has been a leading proponent of the need for consumers to have easily understood information about the quality of aged care services which they can use when selecting an aged care service. This project will strengthen understanding of the views of consumers (including older people, their family, friends and other supporters) and providers via separate online surveys … Read the rest

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ACCC Consumer Directed Aged Care survey

 

The Australian Competition and Consumer Commission (ACCC) is currently leading a national initiative of Commonwealth, state and territory consumer protection regulators to develop educational resources to assist older consumers and their support networks understand their consumer rights and options when choosing to interact with providers of goods and services in the aged care sector.

The ACCC would also like to assist providers in the Consumer Directed Care sector by developing resources to assist businesses to understand their obligations under the … Read the rest

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Opportunity to participate in the NSAF Review survey

The department is reviewing the National Screening and Assessment Form (NSAF) in response to feedback from the sector. This is a high priority to support a more effective and streamlined assessment process.

Background

The National Screening and Assessment Form (NSAF) was implemented in My Aged Care in 2015 to support the collection of information during:

  • Screening (conducted over-the-phone by the My Aged Care contact centre)
  • Home Support Assessment (conducted face-to-face by the My Aged Care Regional Assessment Service)
  • Comprehensive Assessment
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My Aged Care evaluation findings

 

The department conducted a second wave of research in late 2016 – early 2017 to evaluate the implementation of My Aged Care amongst consumers, assessors, service providers and other key stakeholder groups.

The objectives were to evaluate experiences and perceptions of the aged care system and My Aged Care since the first wave of research in early 2016.

Key findings

Care recipients and carers continue to report high levels of satisfaction in many areas, including:

  • screening outcomes
  • face-to-face assessment
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