News feed: Aged Care Reforms

New Aged Care Diversity Framework

The Minister for Aged Care, the Hon Ken Wyatt AM, MP, has launched the Aged Care Diversity Framework.

The Framework will help the aged care sector ensure that older people receive aged care services appropriate to their diverse needs.

Under the Framework, three action plans are being developed to address the specific barriers and challenges faced by:

  • Aboriginal and Torres Strait Islander people
  • culturally and linguistically diverse communities
  • people who identify as Lesbian, Gay, Bisexual, Transgender or Intersex (LGBTI).
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Specialist Dementia Care Units


In 2016, the Australian Government announced it would establish Specialist Dementia Care Units (SDCUs) to support people who experience very severe behavioural and psychological symptoms of dementia (BPSD). The department welcomes your feedback on the proposed high-level design of SDCUs. A detailed consultation paper has been published. The consultation period will close on 21 January 2018. For more information and to participate, please visit the Department of Health’s Consultation Hub.



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Industry alert: emergency planning for aged care services

The Australian Department of Health has released the following reminder to Aged Care Service Providers:

The high risk season for major Australian weather events and bushfires has already commenced so it is important that all aged care providers are prepared to respond to emergency events.

Maintaining quality care under these circumstances requires effective emergency risk management and planning.

It is important that service providers are prepared for any events which may impact their service. The department has published a number … Read the rest



ACCC Consumer Directed Aged Care survey


The Australian Competition and Consumer Commission (ACCC) is currently leading a national initiative of Commonwealth, state and territory consumer protection regulators to develop educational resources to assist older consumers and their support networks understand their consumer rights and options when choosing to interact with providers of goods and services in the aged care sector.

The ACCC would also like to assist providers in the Consumer Directed Care sector by developing resources to assist businesses to understand their obligations under the … Read the rest



Opportunity to participate in the NSAF Review survey

The department is reviewing the National Screening and Assessment Form (NSAF) in response to feedback from the sector. This is a high priority to support a more effective and streamlined assessment process.


The National Screening and Assessment Form (NSAF) was implemented in My Aged Care in 2015 to support the collection of information during:

  • Screening (conducted over-the-phone by the My Aged Care contact centre)
  • Home Support Assessment (conducted face-to-face by the My Aged Care Regional Assessment Service)
  • Comprehensive Assessment
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My Aged Care evaluation findings


The department conducted a second wave of research in late 2016 – early 2017 to evaluate the implementation of My Aged Care amongst consumers, assessors, service providers and other key stakeholder groups.

The objectives were to evaluate experiences and perceptions of the aged care system and My Aged Care since the first wave of research in early 2016.

Key findings

Care recipients and carers continue to report high levels of satisfaction in many areas, including:

  • screening outcomes
  • face-to-face assessment
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Public consultation – redesign of dementia consumer supports

In January 2016, the Australian Government announced it would work with stakeholders to develop an improved range of consumer supports for people living with dementia, their families and carers.

Following discussions and feedback from the 2016 Ministerial Dementia Forum, the Department of Health has developed a proposed suite of redesigned dementia consumer supports.

A consultation paper has been developed to explore and seek stakeholder feedback on the proposed suite of supports.

The consultation opened on Wednesday 4 October 2017 and … Read the rest



Legislated Review of Aged Care 2017 – final report now available  

On 14 September 2017, the Hon Ken Wyatt AO MP tabled the report of the Legislated Review of Aged Care 2017 (the Review).

The Review, led by Mr David Tune AO PSM, examines the impact and effectiveness of the changes implemented under the Living Longer Living Better reform package announced in 2012. It makes 38 recommendations for future reform to the aged care system.

View the media release on the Minister’s website and the report on the department’s website.… Read the rest



Home Care Packages data report and wait times

Minister Wyatt has released the first Home Care Packages data report on operations since the reforms to home care began on 27 February 2017 through to 30 June 2017.

The report presents data across four key categories:

  • eligibility and assessment of home care consumers
  • the national prioritisation process (including the number of packages assigned and the number of people on the national queue)
  • service delivery (demand and supply for home care across aged care planning regions)
  • provider behaviour on maximum
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How long you may need to wait for a home care package

To support consumer choice expected wait times for home care are now publicly available through My Aged Care. The expected wait time will be based on how long a consumer has been waiting for care, as well as their relative needs and circumstances identified through their ACAT assessment.

If you have been approved for a home care package, you can find out how long your wait is likely to be:

  • log in to your client record using MyGov
  • call
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